Reference

What You Agree To When You Use idv88

These legal terms set out how your account works, what data we hold, and your rights as someone using idv88 in Indonesia. Access to our platform depends on local law and is available only where eligible under your region's rules.

Account Terms ApplyIndonesia Eligible Regions OnlyDANA, OVO, GoPay CoveredData Rights IncludedContact Paths Available
idv88 What You Agree To When You Use idv88
POLICY CONTACT PATHS

How to Reach Us on Legal or Account Matters

Live Chat Reach our Indonesia support team directly through live chat on the site. Use this for urgent account questions, wallet disputes, or policy clarification on DANA and OVO transactions.
Email Support Send detailed policy queries or data requests to our support email. Include your registered account details so we can match your request to the correct record quickly.
Account Help Center The help center inside your account covers common policy questions — from GoPay withdrawal steps to what personal data we store and how long we keep it.
DATA AND ACCOUNT SECURITY

What We Do With Your Data and Account Details

Data We Collect

We collect account registration details, wallet identifiers for DANA, OVO and GoPay, and transaction history. We do not sell this data to third parties or use it outside your account context.

Cookie Practice

We use cookies to keep your session active on mobile and to remember your last wallet preference. You can clear cookies via your browser without affecting your account balance or history.

Retention and Deletion

Account and transaction data is retained for as long as your account remains active plus any period required under applicable rules. You can request deletion by contacting support with your account details.

Requesting Changes

To correct your registered name, phone number, or linked wallet details, contact support via live chat or email. Identity verification is required before any account detail is changed.

Common Questions About idv88 Policies

These are the questions we get most often around account terms, data rights, and legal access. If your question is not covered here, use the live chat or support email above.

These terms apply to anyone who opens and uses an idv88 account in Indonesia where local law and regional eligibility permits. Access outside eligible regions is not covered by these terms.

Yes. Contact our support team via email with your registered account details. We will confirm your identity first, then provide a summary of the data we hold against your account.

When you close your account, we retain transaction and identity records for the period required under applicable rules. After that period, data is removed from active systems per our retention policy.

We log the wallet identifiers used for deposits and withdrawals so disputes can be traced. We do not store full wallet credentials — only the reference data needed to verify your transaction history.

We send a notice to your registered contact — email or phone — when terms are updated. We recommend keeping your contact details current so you receive any policy change notification.

Raise a dispute through live chat or our support email. Include your account ID and the transaction reference if relevant. Our team will review and respond based on the policy that applied at the time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.