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How idv88 Handles Your Personal Data

This privacy policy explains exactly what data we collect when you use idv88, why we collect it, and how we keep it secure — including information tied to your DANA, OVO, or GoPay wallet.

Account data protectedWallet details kept privateNo third-party sellingYou control your dataSecure data storage
idv88 How idv88 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply several layers of protection across your account and payment data. From the moment you link your GoPay or OVO wallet, that reference is encrypted in transit and at rest. Our account security practices include session tokens that expire when you log out, so your data is not exposed if you leave the lobby on a shared device. Cookie usage, data retention periods, and your right to access or delete your information are all part of how we operate.

Encryption in Transit

All data moving between your device and our servers — including DANA and OVO payment references — is encrypted using standard SSL protocols so it cannot be read in transit.

Cookie Usage

We use cookies to keep your session active across the lobby and to remember your preferred payment method. You can manage cookie settings through your browser at any time.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. Transaction records tied to GoPay or DANA are retained for audit purposes.

Your Right to Request Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask for deletion where rules permit. Contact support with your account ID and the specific request.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to update what we hold, or need to request deletion, our support team is the right place to start. Reach us through live chat, email, or our in-app message form — we handle data requests separately from general account queries so they move faster.

Live Chat Start a chat session directly from the idv88 mobile browser or desktop lobby. Data and privacy queries are flagged and routed to our account team.
Email Support Send your data request by email with your registered account details. We confirm receipt and aim to respond within the timeframe required by applicable rules.
In-App Message Form Use the message form inside your account settings to submit a privacy request. You can attach supporting documents if identity verification is needed.

What You Want to Know About Your Data

These are the privacy questions we hear most from our account holders in Indonesia. Each answer reflects how we actually handle data — not a generic policy statement.

We collect your name, email, contact number, and the payment method you register — such as your DANA or OVO wallet reference. We also log device type and session activity to keep your account secure.

Wallet references are shared only with the payment processor needed to complete your transaction. We do not pass your GoPay or OVO details to advertisers or unrelated third parties.

Contact support via live chat or email with your registered account ID and a data access request. We will verify your identity and provide the information within the timeframe applicable rules require.

Yes. Where local law and our retention obligations permit, we can delete your personal data after your account is closed. Some transaction records must be kept for a mandatory period regardless of the request.

Active account data is held while your account remains open. After closure, data is retained only as long as required by applicable rules. Payment records linked to DANA or GoPay follow the same retention period.

We use cookies to maintain your login session and remember your wallet preference across visits. You can disable non-essential cookies in your browser settings, though this may affect how the lobby loads on your device.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.